Complaints Policy: Guidelines for Handling Complaints

At Loqavore, we are committed to providing high-quality products and services while ensuring customer satisfaction. We value your feedback and take complaints seriously. This policy outlines the process for raising concerns and how we handle them effectively and fairly.

1. Purpose

This policy ensures that all complaints are handled promptly, fairly, and transparently. We strive to resolve issues in a professional and customer-focused manner.

2. How to Make a Complaint

If you have a complaint about Loqavore’s products, services, or customer experience, you can submit it through the following steps:

Step 1: Provide a clear description of your complaint, including relevant details such as the issue, date, and any supporting information.
Step 2: Contact our customer service team via our designated complaint submission channel.
Step 3: We will acknowledge your complaint within a reasonable timeframe and begin our review process.

3. Complaint Handling Process

Once a complaint is received:

It will be assigned to an appropriate team member for investigation.
We will assess the issue and may request further information if needed.
A resolution or response will be provided within a reasonable timeframe, depending on the complexity of the complaint.

4. Resolution and Escalation

If the initial response does not meet your expectations, you may request an escalation for further review.
We will take necessary actions to resolve legitimate complaints, which may include refunds, replacements, service improvements, or corrective measures.
If a resolution cannot be reached, we may refer the matter to an appropriate external body if applicable.

5. Continuous Improvement

All complaints are reviewed to identify trends and areas for improvement. We use this feedback to enhance our products, services, and customer experience.